Return & Cancellation Policy

We offer a refund or exchange within the first 10 days from the date of your purchase. If 10 days have passed since your purchase, you will not be offered a return, exchange, or refund of any kind. To become eligible for a return or exchange, the following conditions must be met:

• ✓The purchased item should be unused and in the same condition as you received it.
• ✓The item must have its original packaging.
• ✓If the item was purchased on sale, it may not be eligible for a return or exchange.
• ✓Only items that are defective or damaged may be replaced based on an exchange request.

You agree that there may be certain categories of products or items that are exempted from returns or refunds. These categories will be identified to you at the time of purchase. For accepted exchange or return requests, once your returned product or item is received and inspected, we will notify you via email about the receipt of the returned/exchanged product.

If your return or exchange request is approved after the quality check, it will be processed in accordance with our policies.

Cancellations will only be considered if the request is made within 7 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to sellers or merchants listed on the Platform and they have initiated the process of shipping, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.

• In case of receipt of damaged or defective items, please report it to our customer service team. The request would be entertained once the seller or merchant listed on the Platform has checked and determined the issue. This should be reported within 7 days of receipt of products.
• If the product doesn't meet expectations, notify customer service within 7 days.
• For manufacturer warranty issues, please contact the manufacturer directly.
• Approved refunds will be processed within 7 days.